Privacy Policy

Effective Date: March 7, 2026

Last Updated: March 7, 2026 <,/p>

This Privacy Policy describes how AlviPsych collects, uses, discloses, and protects personal information when you access or use the AlviPsych website, platform, applications, communications, scheduling tools, digital intake tools, and related non-clinical services (collectively, the “Platform”).

For purposes of this Privacy Policy, “AlviPsych,” “Company,” “we,” “us,” and “our” refer to AlviPsych and its affiliated non-clinical entities that own, operate, license, manage, or support the Platform.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by or on behalf of AlviPsych in connection with your use of the Platform, including information you provide directly, information collected automatically, and information we obtain from third parties.

This Privacy Policy applies to information such as account registration data, contact information, scheduling and intake support information, communications preferences, transaction information, device information, and other information associated with your consumer relationship with AlviPsych.

2. How This Policy Differs from the Notice of Privacy Practices

Certain information you provide through the Platform may be subject to special protections under HIPAA or applicable state medical privacy laws when it is collected, maintained, used, or disclosed by or for a treating clinician, affiliated professional entity, pharmacy, laboratory, or other covered healthcare function.

When information is subject to HIPAA or other medical privacy laws, it may instead be governed by the Notice of Privacy Practices and not solely by this Privacy Policy. Information that is not protected health information or otherwise specially protected by applicable law may be used and disclosed as described in this Privacy Policy.

3. Information We Collect

We may collect the following categories of information:

• identifiers, such as name, email address, mailing address, phone number, date of birth, and account credentials;
• demographic information you choose to provide;
• payment and transaction information;
• appointment, scheduling, and customer support information;
• communications and message content you send through the Platform;
• records and documents you upload;
• survey responses, feedback, and marketing preferences; and
• other information you voluntarily provide through forms, questionnaires, or communications.

4. Information Collected Automatically

When you use the Platform, we may automatically collect certain information, including:

• IP address, browser type, device identifiers, operating system, and language settings;
• pages viewed, links clicked, referral URLs, and general usage patterns;
• access times, session duration, and diagnostic data; and
• information collected through cookies, pixels, SDKs, analytics tools, and similar technologies.

5. Information from Other Sources

We may receive information about you from other sources, including:

• referring surgeons, coordinators, or facilities;
• service providers that support scheduling, communications, payment processing, security, analytics, or identity verification;
• advertising, analytics, and social media partners; and
• publicly available or lawfully obtained third-party data sources.

6. How We Use Information

We may use personal information for the following purposes:

• to operate, maintain, and improve the Platform;
• to create and manage accounts and facilitate scheduling;
• to process payments and transactions;
• to communicate with you about appointments, reminders, support, and service updates;
• to provide customer support and respond to inquiries;
• to personalize user experience and improve functionality;
• to conduct analytics, quality assurance, auditing, and internal reporting;
• to protect against fraud, abuse, security incidents, and unauthorized activity;
• to comply with legal obligations and enforce applicable agreements; and
• to send promotional or marketing communications where permitted by law or with your consent.

7. How We Disclose Information

We may disclose personal information:

• to affiliated entities and workforce members that support the Platform;
• to independent clinicians or affiliated professional entities as needed to facilitate requested services;
• to payment processors, hosting providers, communications vendors, analytics providers, and other service providers acting on our behalf;
• to legal, regulatory, governmental, or law enforcement authorities when required or permitted by law;
• in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction;
• to protect the rights, safety, property, or security of AlviPsych, users, clinicians, or others; and
• with your direction or consent.

We may also use or disclose de-identified, aggregated, or anonymized information to the extent permitted by law.

8. Cookies and Similar Technologies

We may use cookies, web beacons, pixels, local storage, and similar technologies to remember your preferences, maintain sessions, analyze traffic, improve performance, and support marketing and advertising activities.

Your browser settings may allow you to limit or disable certain cookies; however, doing so may affect some Platform functionality.

9. Your Choices

You may have choices regarding your information, including the ability to:

• update account or contact information;
• opt out of certain marketing communications;
• adjust cookie settings through your browser or device;
• request access, correction, or deletion where applicable law provides such rights; and
• request information about how we process your personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and legal records, resolve disputes, enforce agreements, protect security, and comply with applicable laws and regulations.

11. Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission, electronic storage, or security system is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

The Platform is not intended for children under 18 without the involvement of a legally authorized parent or guardian. We do not knowingly collect personal information from children in violation of applicable law.

13. State Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, which may include rights to access, correct, delete, or obtain information about certain disclosures of your personal information. AlviPsych will evaluate and respond to such requests in accordance with applicable law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the revised version on the Platform and update the Effective Date or Last Updated date above. Your continued use of the Platform after the updated Privacy Policy becomes effective constitutes your acknowledgment of the revised policy.

15. Contact Information

If you have questions about this Privacy Policy, contact:
AlviPsych
Website: alvipsych.com
Email: info@alvipsych.com

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